Follow-up and maintenance department at the EPS Electric company center
The EPS Electric Maintenance Center is distinguished by its good follow-up and maintenance department, which carries out the maintenance process with high efficiency and professionalism, starting from the presence of the problem until delivering the device to the customer after maintaining it and repairing the faults. Not only that, but also knowing the reason for the occurrence of the problem so that it does not occur again.
The maintenance process at the EPS Electric Center is organized in sequential steps, each of which has specialists to carry it out accurately. When communicating with the work team regarding a problem with one of the STABILIZER and UPS devices, the following steps are taken: -
1-Device login system (device registration, type and capacity)
2-Virtual examination of the device to identify and identify apparent malfunctions
3-Measurement of damaged parts through the specialized team
4-Use measuring and calibration devices to accurately identify faults
5- Analyze the problem to find out the reason for its occurrence and determine if it is internal to the device
Or externally specific to the environment surrounding the device
6-If the malfunction is internal, the damaged pieces and parts are replaced with original spare parts
7-If the malfunction is due to an external cause, consultations are provided to customers and we contribute to solving the problem
8- Test the device under actual loads to ensure the safety and health of the device and repair faults
9- A guarantee is given to the customer on spare parts and maintenance services
EPS Electric also provides a maintenance contract service and periodic follow-up of devices in order to avoid malfunctions and problems and prevent them before they occur to ensure that work continues without interruption due to device malfunctions and electrical problems.
EPS believes that the bond between it and its customers begins after the sale. Therefore, it constantly works to provide after-sales services such as follow-up and technical support with the utmost efficiency and effectiveness. It also works to provide the products and services it provides easily and quickly, and provides the possibility of maintenance at the headquarters where the device is located, in order to preserve time. Customers; to ensure that daily tasks are performed consistently
